Contact & Support

We are here to assist you with policy queries, claims, agency inquiries, or grievances.

Corporate Office

LS Complex, Thapathali, Kathmandu, Nepal

+977-1-5970217 / 5970218
info@citizenlifenepal.com
Sun - Fri: 10:00 AM - 5:00 PM
Customer Care & Helpline

Dedicated support for policy status, premium due dates, and claim processes.

Toll Free: 1660-01-44445
01-5970217
care@citizenlifenepal.com
135+ Branch Locations

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Statutory Governance

Designated Compliance Officers

As mandated by Nepal Insurance Authority (NIA) and the Right to Information Act.

Information Officer
Mr. Dip Bahadur B.C.
Deputy CEO & Information Officer (Executive & Compliance)
Phone: 9851446819
Email: dip.bc@citizenlifenepal.com
Nodal and Ethics Officer
Mr. Bidur Bahadur Bhujel
Legal & AML-CFT Head / Nodal Officer (Legal & AML/CFT)
Phone: 9851148832
Email: bidur.bhujel@citizenlifenepal.com
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Please submit your feedback, question, or grievance. Our team will respond within 24 business hours.

Corporate Office Location
Official Registration

Registered under Companies Act 2063, Regn. No. 171638/074/075.

Licensed by Nepal Insurance Authority (formerly Insurance Board / Beema Samiti) under Insurance Act.